Arka Warranty
Why Arka Warranty?
In the process of purchasing any product, warranty and after-sales services play a crucial role in a product’s success and customer satisfaction. High-quality products truly stand out in the market when they are offered together with professional after-sales support and a valid warranty.
Experience has shown that even the best products, if supplied by a company or individual without proper support, can turn into a serious issue for consumers and result in an unpleasant experience.
On the other hand, in today’s market it is sometimes observed that products with average quality, but backed by specialized warranty and professional services, have managed to capture a significant market share. This clearly highlights the importance of choosing a seller with reliable and trustworthy support.
Choosing the Best Warranty
Following the initial explanations, the importance of
warranty and after-sales services,
especially for specialized and highly specialized products,
is clearly evident and undeniable to everyone.
These services serve as a guarantee of customer confidence
and help preserve the value of their investment in the product.
Pre-Sales Services
One of the most valuable services in the product sales process is providing accurate and professional consultation by experienced experts prior to purchase. This stage, which can be referred to as “pre-sales services,” plays a crucial role in helping customers make the right decision. Unfortunately, in some countries, including Iran, this aspect is not taken seriously enough and, in certain cases, may result in irreparable losses.
Arka Network Designers, by leveraging official consultants from the Iran Computer Trade Organization, has been able throughout its years of operation to provide the highest level of professional consulting services in the fields of networking, hardware, and infrastructure to its valued customers.
To receive these services, you may visit the Server Purchasing Consultation section of the website and benefit from expert guidance.
After-Sales Services
After-sales services are not limited solely to times of product failure or upgrades; they are also highly important when the product is in perfect working condition. This is especially true for specialized products such as servers and their related components, which require proper and professional support from experienced experts. Such support must be delivered using up-to-date methods and global standards in order to not only resolve potential issues, but also to transfer the necessary training for optimal product usage to the customer.
The Arka Network Designers support team, with
more than a decade of experience in data center design and consulting,
specialized server sales and repairs, and mass storage systems,
has successfully met customer needs in the best possible way
by utilizing modern support methodologies.
Customer satisfaction has always been our pride along this journey
and a strong motivation to deliver even better services in the future.
Genuine Product Warranty
As you may know, terms such as “Original Warranty” and “Company Warranty” have long been common in the computer, hardware, and IT markets. The difference between the two is not related to the size of the companies, but rather lies in the provision of genuine and reliable warranty services, free from any ambiguity or deception.
By the grace of God, through providing the best pre-purchase consultation, along with professional services and expert support by the experienced specialists of Arka Network Designers, and by supplying original and genuine products of the highest quality, the need to rely on warranty claims due to product failure has been minimized within this company.
Considering the company’s membership in the Iran Chamber of Commerce and its official and legal import of products, we are proud that our valued customers and partners recognize us among the primary warranty providers for HP and Supermicro server components. We have always strived to deliver the most reliable and trustworthy warranty services to our customers.
Introducing Arka Warranty
Arka Network Designers sincerely appreciates the trust of its valued customers
and is proud to support all of its products—including
all types of servers, server components, and network equipment—
with a one-year unconditional warranty.
Speed and accuracy in the warranty process are of great importance to us,
as in many cases seconds and minutes can be critical for our customers.
For this reason, the technical and warranty teams at Arka Network Designers,
by providing immediate product replacement in the shortest possible time,
have consistently achieved complete customer satisfaction.
In the broad field of information technology (IT), and given the wide variety of brands
and components available, it is not always possible for a single company to import all products directly.
In cases where sourcing from partners is required,
Arka Network Designers, in order to ensure customer convenience and provide fast,
timely warranty services, procures these products from
the most reputable companies active in the industry
and delivers them to customers with the same level of quality and warranty coverage.
Warranty and Guarantee Service Terms
Presentation of the warranty card is mandatory for device repair,
and issuing a duplicate warranty card is not possible.
Transportation costs for delivering the device to the relevant
technical service unit for repair are the responsibility of the customer.
Warranty cards that do not bear the official hologram or stamp of Arka Network Designers
are considered invalid.
Damages caused by force majeure events such as fire, flood,
earthquake, or similar incidents are not covered by the warranty.
Issues resulting from power fluctuations or electrical disturbances
are not covered under the warranty.
The customer is required to maintain appropriate environmental conditions
and comply with all proper device maintenance guidelines.
Any tampering, damage, or removal of the hologram or serial number
on the device or the warranty card will result in warranty voidance.
Improper use, excessive workload, or incorrect installation
that causes damage to the device is not covered by the warranty.
Failures caused by physical impact, signs of tampering, shock, breakage,
burning, sulfation, liquid damage, corrosion, bending, excessive dust,
chipped components, improper ventilation, use of non-standard equipment,
or repair by unauthorized personnel are not covered by the warranty.
Arka Company Address
Administrative & Sales Department:
Unit 8 (203), 2nd Floor, No. 19, Kavousi Far St., Tehran, Iran
Warranty & Technical Department:
Unit 12 (303), 3rd Floor, No. 19, Kavousi Far St., Tehran, Iran
Warning
Due to the high quality of the warranty and services of Arka Network Designers, unfortunately in recent years some opportunistic and profit-seeking individuals have misused the company’s name and reputation by engaging in illegal activities and operating without authorization in the market. By deceiving customers and unauthorized use of the Arka brand, they have attempted to gain personal benefits.
We hereby inform our valued customers that all genuine Arka Network Designers products are supplied exclusively with a valid warranty card and an official hologram bearing the company’s registered logo. The company assumes no responsibility for products offered outside these conditions.
We kindly ask our customers, in case of observing any violation or misuse of the company’s name or brand, to report the matter to us via the contact number +98 21 8817 7705.