Terms and Conditions

Dear user, please read the following terms carefully before using the services of the Arka Network Designers online store, so that you can benefit from the services of this platform in the best possible manner.

Accessing the Arka Network Designers website and using sections such as the personal profile, special offers, educational videos, technical files, and purchasing from the online store indicates full awareness and acceptance of the terms and conditions governing the use of this platform’s services.

Furthermore, placing any order at any time signifies the user’s unconditional acceptance of all rules and regulations of the Arka Network Designers online store.

It should be noted that all terms and conditions stated on this page supersede any prior agreements between users and Arka Network Designers and shall be effective and binding from the date of publication.

All principles, procedures, and services provided through the Arka Network Designers online store are in full compliance with the applicable laws and regulations of the Islamic Republic of Iran, particularly the E-Commerce Law and the Consumer Protection Law. Accordingly, users are also obligated to comply with all relevant laws governing the use of this website’s services.

In the event of any changes to the rules, policies, procedures, or services of Arka Network Designers, such changes will be announced and updated through this page. Continued use of the website shall be deemed as the user’s implicit and unconditional acceptance of any future modifications.

A customer or user refers to any individual who, using the account information provided in the registration form, places an order or uses any of the services offered by Arka Network Designers.

Furthermore, since the online store section of Arka Network Designers operates as an e-commerce website, in accordance with the E-Commerce Law, a customer or consumer is defined as any individual who purchases goods or services for purposes other than commercial or professional activities.

Products offered on the Arka Network Designers website are either officially and legally purchased and imported by this company—which is a registered member of the Tehran Chamber of Commerce—from reputable international suppliers, or sourced through authorized domestic importers cooperating with Arka Network Designers. In order to ensure transparency in the purchasing process and enhance customer satisfaction, the following terms and conditions are provided:

Responsibility for Quality, Pricing, and After-Sales Services
All responsibilities related to product quality, pricing, product conditions, and the provision of after-sales services are borne by Arka Network Designers.

Issuance of Official Invoice
An official invoice for all products supplied by Arka Network Designers is delivered together with the product. This is an integral part of our standard sales process.

Compliance with National Tax Regulations
In accordance with the tax regulations of the Islamic Republic of Iran, issuing an invoice without including Value Added Tax (VAT) and applicable statutory charges is not permitted.

Request to Send Invoice to a Different Address
If the customer does not wish to receive the invoice together with the product, they must specify an alternative address for invoice delivery in the order notes at the time of placing the order.

Order Dispatch Timeline
Orders that include at least one item supplied directly by Arka Network Designers and are finalized by 4:00 PM on business days will be dispatched at least one business day after order confirmation, both within Tehran and to other cities.

Shipment from Arka Warehouse
The maximum dispatch time for products shipped from the Arka Network Designers warehouse is one business day.

Order Cancellation in Special Circumstances
In special cases such as promotional or flash sales, orders may be canceled due to stock shortages. In such cases, Arka Network Designers reserves the right to suspend order processing without prior notice.

Discounts Conditional on Specific Product Purchase
If a discount is applied on the condition of purchasing a specific product, the discount applies exclusively to that product and does not extend to other items.

Product Return Policy
Product returns are only possible in accordance with the return policies defined by Arka Network Designers.

Exclusion of Organizational Discounts
Organizational or corporate discounts do not apply to products offered by Arka Network Designers.

Conditions for Accepting Returns
A customer’s request for product return will only be accepted if the exclusive Arka Network Designers label and hologram on the product remain intact and have not been removed or tampered with.

When you use the services and features of the Arka Network Designers website, place online orders, make purchases, or send emails to this company, your communication with Arka Network Designers is recorded and processed electronically. If your request complies with all applicable principles, regulations, and laws, you agree that Arka Network Designers may respond to you through electronic means such as email, SMS, or other official communication channels.

Customer Contact Information
The email address and phone numbers registered by users in their profiles are considered the only official and valid channels for receiving notifications and responses from Arka Network Designers. All correspondence, notifications, and order follow-ups will be conducted exclusively through this information.

Sending Informational Messages
In order to inform users about special services, discounts, events, or order-related notifications, Arka Network Designers may periodically send SMS messages or emails to website members.

If a user does not wish to receive such messages, they may unsubscribe from the newsletter by accessing their user profile.

Official SMS Sender Numbers
Please note that the numbers +982188177705 and +9850002002714230 are the only official and authorized numbers used by Arka Network Designers to send SMS messages to customers. These messages include order status notifications, events, and special services. Replies to messages sent from these systems are not possible.

In addition, the number +982188744099 may be used to send surveys or collect customer feedback.

Warning About Fraudulent Messages
If you receive any SMS claiming to be from Arka Network Designers sent from a number other than those listed above, please consider it an act of misuse or fraud and report the matter for legal follow-up to the company’s official email address: info@arkanetwork.com.

Arka Network Designers respects the privacy of its users and is committed to protecting and safeguarding the personal information of individuals who use this website. By utilizing the latest technologies, this company strives to ensure user security and enhance trust when using its services. Your use of this website constitutes acceptance of these policies.

Intellectual Property of Website Content
All content provided on the Arka Network Designers website, including texts, images, graphics, videos, downloadable files, data, product technical specifications, and other materials, is considered the intellectual property of this company. Any use, copying, reproduction, redistribution, or exploitation of the website content without prior written permission will be subject to legal action.

Scripts and Trademarks
All scripts, proprietary services, brands, names, and trademarks belong exclusively to Arka Network Designers, and any commercial use without authorization is prohibited. Users are not permitted to exploit website information for purposes such as data extraction, data mining, bulk copying, or the use of bots or similar software for commercial objectives. All legal rights in this regard are fully reserved by Arka Network Designers.

Protection of User Account Information
Users are fully responsible for maintaining the confidentiality of their account information and passwords. All activities carried out through a user account are the responsibility of the account holder. Users are strongly advised to take adequate care in protecting their login credentials.

Official Communication Channels
The only official channels of communication with Arka Network Designers are the phone numbers listed on the website and the official domain www.arkanetwork.com. We do not contact users through any unofficial websites, social networks, messaging IDs, or non-official email addresses. Any message received from other sources is considered invalid.

No Activity on Unofficial Networks
The Arka Network Designers website has no other online branches except the official address www.arkanetwork.com and is not active on messaging platforms such as Yahoo Messenger or MSN Messenger. For official communication, please use only the contact methods provided in the “Contact Us” section of the website.

Arka Network Designers makes every effort to ensure that all orders are delivered to customers across the country with the highest level of accuracy, care, and without any damage. All shipments are securely and professionally packaged in accordance with standard transportation requirements and are handed over to reputable shipping and logistics companies.

The selection of the shipping company is the responsibility of the customer. Once the shipment is handed over to the selected carrier and the consignment note is issued, any incidents or damages occurring during the transportation and delivery process shall be the responsibility of the shipping company. Arka Network Designers will only pursue follow-up actions or compensation if the carrier officially confirms the occurrence of damage. In such cases, our company will take the necessary steps to facilitate the claim process and provide appropriate support.

In the event of any transportation-related damage, the customer is required to notify the After-Sales Service Department of Arka Network Designers within a maximum of 24 business hours after receiving the goods. The damaged product must be sent to the after-sales service address for inspection and review, along with the official damage report issued by the shipping company, all original packaging materials, and the purchase invoice.

In order to enhance customer satisfaction and build greater trust, Arka Network Designers Online Store covers all devices with technical defects—provided that such defects do not conflict with the general warranty terms—under its Golden Unconditional Replacement Warranty.

Please note that all products and consumable items are covered only by a physical health warranty. Returns are accepted only before the product packaging is opened. Once the package has been opened, return conditions will no longer apply.

Differences Between Images and the Actual Product
The images displayed on the website are provided solely for informational purposes and to assist customers in making purchasing decisions. In some cases, minor differences may exist between the images and the actual product. Therefore, the definitive reference for identifying discrepancies is the technical specifications listed on the product page, not the images.

Conditions for Accepting Returned Products
If the returned product is not delivered to the Arka Network Designers After-Sales Service Department in its original condition, replacement services will not be provided, and the product will be considered outside the scope of warranty coverage.

Evaluation and Confirmation of Technical Defects
All reported issues are initially reviewed and evaluated by the technical experts of Arka Network Designers. The product will only qualify for replacement or warranty service if the technical defect is officially confirmed by the technical team. It should be noted that issues resulting from improper use or user-induced damage are not covered by the warranty.

Procedure for Sending Products for Warranty Service
To benefit from warranty services, the product must be sent properly and with secure packaging. In addition, the purchase invoice and all accessories and related items must be included with the shipment.

Refund Policy in Case of Out-of-Stock Items
If the defective product is no longer in stock and replacement with an equivalent item is not possible, Arka Network Designers will refund the paid amount to the customer. The refunded amount is fixed, and price fluctuations will not affect the refund value.

Exclusion of Transportation Damages from Warranty Coverage
Physical damages caused during transportation are not covered under the warranty service. For information regarding transportation-related damages, please refer to the Shipping and Delivery Terms section.

The comments section on the Arka Network Designers website is intended to provide a space for sharing users’ real experiences of purchasing and using products. This section is different from social media platforms and forums, and the publication of user comments is subject to compliance with the defined principles, rules, and frameworks.

Terms and Conditions for Submitting Comments on the Website:

  1. Purpose of the Comments Section:
    This space is intended solely for sharing personal experiences related to product usage. Comments are published after review by experts and only if they comply with website policies. Arka Network Designers assumes no responsibility for the accuracy or inaccuracy of published comments. Publishing a comment does not imply technical approval by the website. Users are advised to make decisions based on the technical specifications and information provided on the website, not solely on other users’ opinions.

  2. Right to Express Opinions for All Users:
    All users are allowed to submit comments in accordance with the website rules. Even if a comment appears incorrect or biased, the author should not be directly criticized or addressed. Each user is only permitted to express their own opinion and leave judgment to readers.

  3. Avoiding Questions and Support Requests:
    Since this section is designed for product reviews, please refrain from asking questions or requesting guidance. For such matters, use the website’s support section.

  4. Structure of an Effective and Fair Review:
    A proper review should include both strengths and weaknesses of the product and be based on real user experience. Please avoid exaggeration or focusing exclusively on only positive or negative aspects.

  5. Maintaining Courtesy and Respect:
    Users must use respectful language when submitting comments. Any offensive, disrespectful, or inappropriate wording will result in rejection of the comment.

  6. Avoiding Discussions or Debates:
    Comments must be independent and submitted as reviews. Creating discussion threads or forum-like debates with other users in this section is not permitted.

  7. Prohibition of Price Mentions:
    Mentioning product prices or asking price-related questions in the comments section is not allowed.

  8. Avoiding Incorrect or Unverified Information:
    Please refrain from submitting information you are not certain about. Spreading rumors or inaccurate information about products is strictly prohibited.

  9. Prohibition of Linking and Advertising:
    Posting links to other websites, promoting social media pages, sharing email addresses, or referring to external resources in the comments section is prohibited. Such comments will not be approved.

  10. Topic Limitations for Comments:
    Users may submit feedback or suggestions regarding website services through designated sections. Posting reviews about the website or support services in product comment sections is not permitted.

Dear Customers, to receive support services, follow up on orders, and communicate with the Customer Affairs Department, you may use the following methods:

1. Direct Phone Contact with Customer Affairs
If you need to follow up on your order status, obtain shipping information, submit an after-sales service request, or report any potential issues, please contact us at the following number:
+98 21 8817 7705
Support is available on business days during official working hours.

2. Submitting a Request via the Contact Us Form
By visiting the Contact Us page and selecting the relevant option such as “Order Follow-Up” or “After-Sales Services,” you can submit your questions, requests, or issues to be reviewed by our support team.

3. Tracking Submitted Orders
If you have placed an order through the website and wish to track its status, simply have your order number available and contact us via phone or the contact form. Our support team will inform you of the order status, shipping time, and other relevant details.

4. Submitting Suggestions, Complaints, or Feedback
To submit feedback, suggestions, criticisms, or official complaints, you may use one of the following methods:

  • Submitting your message through the Contact Us page form
  • Sending an email directly to the company’s official email address:
    info@arkanetwork.com

Arka Network Designers makes every effort to provide information, products, and services with the highest level of accuracy and quality. Content is created based on reliable sources, official manufacturers, and precise technical documentation. However, despite continuous updates and careful review, there may still be occasional errors or inaccuracies in the content published on the website.

In the event that a product received by the customer differs from the information stated on the website, the only acceptable solution shall be returning the product prior to use and in its original, unused, and intact condition.

Technical and Operational Responsibilities of the Website:
Arka Network Designers’ website assumes no responsibility for removed pages, inactive links, or temporary interruptions in access to any part of the website. All services and information are provided “as is” and without any guarantees.
Under no circumstances shall Arka Network Designers be held liable for delays or disruptions in website performance, whether caused by natural events, internet service issues, hardware or software failures, power outages, telecommunications disruptions, or human factors.

Intellectual Property Rights and Copyright:
All content published on the Arka Network Designers website—including texts, images, videos, product specifications, graphic design, page layouts, and all other elements— is protected under intellectual property and copyright laws and is the exclusive property of Arka Network Designers. Any unauthorized use, reproduction, redistribution, or commercial exploitation of the website content without prior written permission is strictly prohibited and subject to legal action.

Pricing on the Arka Network Designers online store is based on the principles of transparency, customer-centricity, and respect for consumer rights. All prices displayed on the website represent official retail prices, determined by the sales and procurement team of Arka Network Designers in accordance with market conditions and internal pricing policies.

1. Price Fluctuations or Pricing Errors
In rare cases, due to market fluctuations or system-related pricing errors, the supply of the ordered product may not be possible. In such circumstances, Arka Network Designers is committed to informing the customer at the earliest possible time and canceling the order.

2. Price Updates After Order Placement
If the price of a product decreases after an order has been placed, the order will be updated and the reduced price will be applied to the customer. This policy is implemented to ensure and protect customer rights.

3. Value Added Tax (VAT)
Product prices displayed on the website are exclusive of Value Added Tax (VAT). In accordance with applicable tax regulations, the customer is required to pay the applicable VAT and related charges separately. The VAT amount will be clearly itemized in the proforma invoice prior to final payment.

4. Additional Costs (Packaging, Shipping, Insurance)
Costs related to packaging, shipping, and cargo insurance may be calculated separately, depending on order conditions, destination, and selected shipping method. All such charges will be clearly communicated to the customer before order confirmation and final payment.

Amazing Deals Campaign has been designed to create a unique and enjoyable shopping experience for users of the Arka Network Designers online store. Under this campaign, a limited number of selected products are offered with special discounts greater than standard offers for specific and limited time periods.

1. Time and Stock Limitations
Products included in this campaign are available for ordering only during specific hours of the day. In the event that the product stock is depleted due to high demand, the product status will change to Out of Stock, and order placement will no longer be possible.

2. Discount Application for Items Added Before Campaign Start
If a user adds a product to their shopping cart prior to the start of the Amazing Deals campaign, and the product becomes eligible for a special discount at the time of order processing, the discounted campaign price will be automatically applied.

3. No Commitment to Bulk Sales
As the Amazing Deals campaign is a promotional and limited-time offer, Arka Network Designers does not guarantee the supply or availability of products for bulk purchases. In cases where bulk sales may be possible, such requests will be reviewed through direct coordination with the customer.

4. No Combination with Other Discounts or Corporate Offers
Products purchased under the Amazing Deals campaign are not eligible for additional discounts, promotions, or corporate pricing plans.

5. Fixed Shipping Cost for Amazing Deals Products
Shipping costs for orders placed under this campaign are calculated separately and at a fixed rate for each individual product, and no discounts, adjustments, or changes to shipping fees will be applied.

Arka Network Designers currently does not have any sales or after-sales service representatives in any city or province across the country. All services, financial transactions, orders, and technical support are processed and provided exclusively through the company’s central office. In the event that official representatives are established in the future, announcements will be made only through the company’s official website.

If you encounter any illegal activity or misuse of the Arka Network Designers name in the form of unauthorized representation, sales outlets, or support services, please report the matter to the company’s Public Relations Department for legal follow-up and action.

Purchase and Order Delivery Method
Currently, users located in cities covered by express delivery services may place their orders through the official website and receive their products via Arka Network Designers’ dedicated distribution and delivery centers.
It is emphasized that the only official and valid method of purchase is through the website www.arkanetwork.com by submitting an online order.

All terms, rules, and regulations stated on the Arka Network Designers website are applicable under normal and customary circumstances. However, in the event of force majeure incidents, including but not limited to natural disasters, widespread internet outages, technical disruptions beyond control, national or regional crises, or similar emergency conditions, Arka Network Designers shall bear no responsibility for any delay, disruption, or suspension of services.

User Privacy Protection

The Arka Network Designers online store is committed to protecting user privacy and the security of personal information. Accordingly, the company employs professional technologies and procedures to prevent unauthorized access, misuse, or disclosure of users’ data.

If you identify any violation or breach of privacy, please report the matter through the official communication channels listed on the website so that the necessary reviews and legal actions can be carried out.