Frequently Asked Questions

The experts at Arka Network Designers are ready to answer your questions and assist you.

Arka Network Designers was established in 2012 with the aim of developing information technology and supplying and equipping informatics centers. By leveraging more than a decade of experience and the expertise of dedicated and skilled IT professionals, and by utilizing the latest state-of-the-art technologies, the company provides innovative solutions and specialized services in the field of information technology and informatics to its customers.

All products supplied by Arka Network Designers are covered by a valid warranty. The warranty period varies depending on the type of product; some items include a one-year warranty, others more than one year, and in certain cases up to five years under the company’s Golden Warranty coverage.

First, contact the company’s Technical Support Department. In many cases, the issue can be resolved through phone guidance or by establishing an online (remote) connection.
If sending the product is required, with guidance from the support team, detach the device or faulty component and send it to the company’s Warranty and Technical Services Department address. Repair or replacement will be carried out in the shortest possible time.

The cost of shipping the product to the company and returning it to the customer is the responsibility of the buyer. The company does not charge any fees for warranty services.

No. The warranty covers only hardware defects and failures. Software-related issues are outside the scope of the warranty and, if requested by the customer, will be handled as a paid service.

No. The company assumes no responsibility for customers’ data or information. It is strongly recommended that you create a full backup of all data before sending the device for warranty service.

Yes. Arka Network Designers’ after-sales services also include the repair of components after the warranty period has expired.

  • If possible, repairs are carried out at the company’s technical unit at a reasonable cost.
  • In cases where the product needs to be sent to the manufacturer abroad, a cost estimate is first provided, and after the customer’s approval, the item will be sent for repair.

The standing recommendation of Arka Network Designers to all buyers is to receive accurate and professional consultation before purchasing any product. This approach significantly helps save time and costs, and prevents incorrect purchasing decisions.

All consultations provided by the company are conducted by official hardware and infrastructure experts and consultants of the Iran Computer Trade Organization. These consultations are delivered together with specialized technical documentation, enabling customers to make the best choice based on their needs and budget.

In many cases, quick and general consultation for purchasing parts or devices available at the company is completely free of charge.
However, for end-to-end (from zero to one hundred) consultations that require more time and in-depth technical review, the cost is estimated based on the type of consultation and time spent, and will be announced before the service begins.

To receive online consultation, simply visit the Server Purchase Consultation section on the website and carefully complete the questionnaire form. Our experts will review your request and propose the best configuration tailored to your needs in the shortest possible time.

Arka’s consulting team, with many years of experience in selling servers and data center equipment, always strives to provide customers with the best solution and an error-free configuration.
However, if the information provided by the customer is incomplete or incorrect, errors may occur. Therefore, please ensure maximum accuracy when providing the information required by our consultants.

No. Given the broad scope and rapid growth of technology in the field of servers and infrastructure equipment, specialized, online, and 24/7 support is essential. Arka Network Designers, with its experienced support team, remains alongside customers after purchase and consistently provides the best technical services and professional consultation.

Yes. Arka Network Designers provides customers with the ability to submit their requests and questions through the ticket submission system on the website and receive responses in the shortest possible time.

Yes. Our technical and support experts are available 24/7 via Telegram to respond to inquiries and provide services to our valued customers.

Yes. Support is available to customers through the company’s landline phone numbers as well as the mobile numbers of our experts.

All products offered by Arka Network Designers are prepared for delivery at the company’s office.
Customers may visit the office for in-person pickup, or if preferred, delivery within Tehran can be arranged via motorcycle courier or van.

Due to the variety of freight companies and differences in services across cities, the choice of shipping method is the responsibility of the customer.
However, Arka’s sales experts typically recommend reliable and fast options, such as delivery through reputable land and air transportation companies.

Yes. The cost of shipping the goods—whether within Tehran or to locations outside Tehran—is the responsibility of the buyer, unless prior arrangements have been made with the company’s sales experts.

Customers can select their required products through the Arka Network Designers online store and complete the entire purchasing process online. In addition, placing orders and receiving consultation via contacting the company’s sales department is also available.

Yes. By visiting the online store section on the website, you can select your desired product, place an order, and complete the payment process securely and quickly.

Yes. Partners and customers may submit requests to the company’s commercial department for importing the required products, provided that the minimum order quantity (MOQ) is met. Arka enables the sourcing and import of various server equipment and IT components from reputable international suppliers.

Yes. Given the experience and track record of Arka Network Designers in the import and export of IT equipment and server components, international shipping to other countries is also available. All shipping details and related costs are coordinated with the customer prior to order processing.

Submit a question

If you have a specific question in mind or need a complete and professional answer, simply submit your question to us via the form below.
The experts at Arka Network Designers will prepare your response as soon as possible and send it to your registered email address.